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Modernizing Higher Education with UJET: Why CCaaS Is the Smart Campus Choice

by UJET Team | April 15, 2025

Colleges and universities are evolving rapidly to meet the expectations of digital-native students, parents, faculty, and donors. From enrollment inquiries and financial aid questions to alumni outreach and emergency communications, the volume and complexity of campus interactions have grown significantly.

Yet many institutions are still operating on outdated, on-premise contact center systems that lack the flexibility, intelligence, and scalability today’s environment demands. Students expect fast, personalized support. Staff need tools that boost efficiency. And everyone wants secure, reliable, always-on communication.

That’s where UJET comes in. Our cloud-native, AI-powered Contact Center as a Service (CCaaS) platform is purpose-built to help modern higher education institutions deliver exceptional, scalable, and cost-effective experiences—no matter the channel, location, or urgency.

The Evolving Communication Needs of Higher Ed

Today’s colleges and universities function as large, dynamic ecosystems with thousands of stakeholders and ever-changing demands. Some of the most common communication challenges include:

Multiple Campus Locations & Contact Numbers: Fragmented systems across departments and campuses can frustrate students and slow response times. Smart call routing and user-friendly IVRs are essential to streamline the experience.
Seasonal Spikes in Volume: From admissions to registration and financial aid season, institutions experience major influxes of inquiries. Without scalable systems, these spikes can overwhelm staff.
Urgency in Outreach: Whether it’s a change in academic policy, a weather emergency, or a last-minute event update, universities need to deliver timely information to large audiences—fast.
Shifting Channel Preferences: While some students prefer mobile apps or web chat, others may opt for email or phone. Institutions must meet everyone where they are.
Remote Operations & Continuity: The pandemic highlighted the need for flexible, resilient systems. Schools need cloud-based contact centers that can run from anywhere, anytime.

How UJET Solves Higher Ed's Toughest Challenges

UJET was designed to meet the complex communication needs of modern organizations — including those in higher education. Here’s how we can help institutions enhance and modernize their campus communications:

Smart Call Routing Across Campuses: UJET’s intuitive tools and logic-driven DIDs route inquiries to the right team or department—cutting wait times and eliminating confusion.
Effortless Scaling During Spikes: Whether it’s a surge during admissions or exam week, UJET makes it easy to scale up with additional agents or AI-powered Virtual Agents to manage repetitive requests.
Omnichannel Engagement: UJET supports voice, chat, SMS, mobile, and in-app communication within a single, unified platform—keeping context intact across every channel.
AI-Powered Virtual Agents & IVRs: Automate routine inquiries like tuition deadlines, office hours, or campus directions, freeing your team to focus on high-value conversations.
Campaigns for Mass Communication: Instantly reach thousands of students and stakeholders with targeted messages during registration, closures, or emergencies.
Remote-Ready, No Infrastructure Needed: Whether you’re managing a crisis or enabling hybrid work, UJET’s cloud-native platform keeps your contact center running—securely and reliably—from anywhere.
Built-In Compliance & Security: UJET exceeds industry standards like SOC 2, HIPAA, and PCI-DSS, protecting student data at every touchpoint.

Why It Matters

A 2023 Educause report found that nearly 70% of students prefer to resolve institutional questions through digital self-service tools before making a call. That means institutions must offer fast, intuitive support that’s available on-demand—across every channel.

At the same time, IT and administrative teams are under pressure to cut costs and do more with less. With UJET, universities can run smarter, leaner operations while still delivering the personal, responsive support students and families expect. The platform is easy to manage, reducing IT overhead and enabling departments to configure their own support flows.

Proven Innovation. Trusted by Experts.

UJET is the only CCaaS provider to offer real-time data exchange with CRMs, enabling institutions to maintain a single source of truth for every student interaction. This deep integration improves context, continuity, and overall experience.

Analysts are taking notice:

The Futurum Group named UJET a contact center innovation leader.
Aragon Research recognized UJET as one of the top intelligent contact center providers, highlighting our seamless integration of AI and customer experience.

Transform the Student Journey—From First Click to Graduation Day

Communication is at the heart of the student journey—from the first website visit to the final alumni donation. By partnering with UJET, colleges and universities gain a powerful platform to transform the way they connect with students, staff, and the broader community.

Make every interaction more personal, more efficient, and more impactful.

Ready to see UJET in action? Contact us or schedule a demo today to learn how we can help modernize your institution’s contact center.